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Downtime

Platform availability disruption

May 22 at 01:39pm EDT
Affected services
Credal.ai Web
API Gateway
Vector Search
Copilots
Text Embeddings

Resolved
May 22 at 02:00pm EDT

All affected services have been restored.

Updated
May 22 at 01:57pm EDT

Recovery of services is currently progressing: we will confirm once all services have been fully restored.

Updated
May 22 at 01:53pm EDT

We have identified the issue to be an outage of our database provider. We are working with our contacts to restore service as quickly as possible.

Created
May 22 at 01:39pm EDT

We have identified and are actively investigating an issue with accessing the platform; we will provide real-time updates as remediation continues.